Roborock has been awarded Canstar's 2026 Most Satisfied Customers recognition for robot vacuums, with Australian respondents rating the brand highest overall against other robotic vacuums on the market.
The result rests on a Canstar survey of 354 Australians, who rated the robot vacuums they had owned or used over the previous three years. The categories covered Overall Satisfaction, Performance, Features and Functionality, Battery and Charging Performance, Design, Ease of Use and Value for Money. According to Roborock, it was not only ranked first but was also the only brand to receive five stars in every category.
Danni Li, marketing lead at Roborock, said the company was honoured by the recognition and described consumer feedback as central to its development work. Li said the company measures success by how much it can reduce the complexity of daily chores and free up customers' time, and that its R&D team uses real customer feedback to shape what comes next, examining what users like, what they dislike and what slows them down at home. Because the outcome was decided by people who actually use robotic vacuums, Li described the award as particularly meaningful.
The recognition arrives as Roborock introduces two models in Australia, the Saros 20 Flow and the Qrevo Edge 2 Flow, both built around SpiraFlow 2.0, an upgrade of the company's original roller mop system. The system uses 16 pressurised clean water outlets to spread water across the roller, a faster roller rotation of 240RPM and 2.5 times downward mopping pressure to tackle sticky messes and spills. Roborock also cites a pressurised 100ºC self-cleaning fresh-water roller wash, which it says delivers a deep and hygienic clean with a 99% bacterial removal rate.
The flagship Saros 20 Flow pairs an ultra-slim 8.98cm body with 36,000Pa suction and AdaptiLift Traverse 3.0, designed to climb double-layer thresholds up to 8.8cm. Its AI RGB recognition identifies different floor surfaces and types of mess so cleaning can be adjusted accordingly. The model uses a DuoDivide main brush and dual lifting side brushes that Roborock says achieve a 0% hair tangling rate, alongside a new RockDock featuring 100ºC pressurised mop washing and automated detergent dispensing.
The Qrevo Edge 2 Flow is also 8.98cm tall, which Roborock describes as among the slimmest roller mop robot vacuums on the market, and is powered by 35,000Pa HyperForce suction and the upgraded SpiraFlow 2.0 system. For households with pets, the company claims a 100% hair pick-up rate on floors and a 15% higher pet hair pick-up rate. AI RGB recognition lets the unit identify floor types and spills and adjust waterflow automatically, while carpet detection prompts it to lift the roller mop by up to 15mm, with an Automatic Roller Shield intended to keep carpets dry.